Technical FAQs

Technical

Category: Technical

Yes, upon request.

Category: Technical

Yes. All accounts come with a powerful hit statistics reporting tool from Google Analytics. We automatically email a PDF report that shows the number of hits, page views, referrer logs, country stats and more for the previous month!

Category: Technical

No. The private FTP account that is given to you is meant for uploading and managing your website. If you intend to store files for public download, we recommend setting it up via http instead.

Category: Technical

Yes. Each day, we make a backup of your website which is available in the event your website is corrupted by a programming mistake, etc. There may be additional charges to restore your site.

Category: Technical

No. Like most hosting service providers, we do not provide a dedicated IP address for each hosting account due to the world shortage of IP addresses. If special circumstances require that your website have a dedicated IP address, please let us know and we will attempt to accommodate your request.

Category: Technical

Yes.  We offer 24x7x365 support via trouble ticket and email, and telephone support Monday through Friday 8 am to 5 pm CST.  To submit a trouble ticket, go to www.usnx.com/trouble-ticket. Or you can send an email to support@usnx.com.

Category: Technical

You can access your email from any browser by going to mail.yourdomain.com.

Category: Technical

Please leave a message and a technician will be paged by our voicemail system. You can also contact us by emailing support@usnx.com.

Category: Technical

Make sure the front page of your site in named index.html, index.php, etc. If you need it named differently, please let us know so we can set up the alternate filename on the server.

Category: Technical

You can call 601-956-4770 extension 227, or send an email to support@usnx.com.

Category: Technical

The standard size of email boxes is 200 MB. Upon request, we will increase this mailbox size if circumstances justify it. There is an additional fee associated with increasing mailbox sizes.

Category: Technical

We offer Windows servers running IIS, and Linux servers running Apache Web Server.

Category: Technical

We support MySQL, Postgres, and Microsoft SQL databases.

Category: Technical

We support PHP, .NET, ColdFusion, ASP, Javascript, Perl, and CGI.